Gomez Performance Assessment Survey


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Gomez Performance Assessment Survey:

How well does your business manage web application and website performance? Is your company ahead of the game, middle of the pack, or straggling far behind? Take our 7-question performance assessment survey and see where you company fits in on the path to reaching peak performance.

1) When managing the performance of our Internet applications my company…? (Select all that Apply)

	Compares our website performance to our competitor’s website
	Proactively manages, analyzes, and attempts to improve both availability and response time metrics
	Designs shared goals and reviews performance metrics with both IT and Business stakeholders
	Follows a documented performance improvement plan
	Looks for process improvements to increase the efficiently with which we manage our applications
	Has no formal application performance management strategy

2) When performance issues arise with your Internet applications, how is the company most likely to first find out about them? (Select one)

	Customers calling or sending e-mails complaining
	From our Network Management System based data collected inside the firewall
	From our external monitoring provider based on data collected from my customers perspective
	From our Network Management System (NMS) using external monitoring performance data
	We do not have performance issues.

3) When you become aware of a performance issue with your Internet applications, generally how quickly can you determine the root cause of the problem? (Select one)

	Less than 15 Minutes
	Between 15 Minutes and 1 hour
	Between 1 and 4 hours
	Between 5 and 10 hours
	Between 15 and 20 hours
	More than 20 hours

4) For your most-critical Internet applications, how would you rank in terms downtime? (Select one)

	Average (> 250 downtime hours per year)
	Very Good (< 200 downtime hours per year)
	Outstanding (< 50 downtime hours per year)
	Best-in-Class (< 12 downtime hours per year)
	100 percent (zero downtime)
	Don’t know

5) When working with internal groups, clients, or vendors we try to…? (Select all that Apply)

	Avoid entering into any internal or external Service Level Agreements (SLAs)
	Establish internal SLAs between IT and Business Groups
	Require SLAs for our vendors
	Provide generic SLAs to our clients
	Provide individualized SLAs to our clients
	For all we know, SLA could be a rock band.

6) To provide the best possible customer experience for our website visitors we monitor our Internet applications(s) …? (Select all that Apply)

	From inside the firewall
	Across different Internet network providers (AT&T, MCI, SAVVIS, etc.)
	From different geographies (Asia, Europe, North America, etc.)
	From the computers of Internet users representative of my customers
	Across multiple connection types (56k, Cable modem, DSL, T1 etc.)
	From a dedicated panel of my own customers
	By watching the performance of every visitor that comes to our site
	No monitoring; my company does not monitor our website

7) When your company’s Internet applications have performance issues, do you know the impact to the organization based on how much…? (Select all that Apply)

	Revenue has been lost
	Operational costs have increased
	Customer satisfaction has been impacted
	I don’t know how or how much performance issues impact my company.

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