Gomez Business Process Benchmarks:

Gomez Business Process Benchmarks give you with an initial awareness of your Web application performance and that of your key competitors. By using key benchmarking metrics, we measure a similar business process across organizations within the same industry. This approach provides you with an unbiased view of the state of your Web site so you can tune performance; enhance relationships with your customers and open doors for new opportunities.

Key Benchmark Metrics

Availability - Validate performance investments and identify future areas for improvement to ensure your customers get the information they need—when they need it.

Response Time - Monitor how quickly visitors can access content and perform tasks on your site versus the competition.

Consistency - Assure uniformity in your customers’ experiences—whether they’re across the street or across the globe.

View Industry Benchmarks

  Airlines - Flight Search
  US Banking - Account Details
  US Brokerage : Discount - Generate Order
  US Brokerage : Full Service - Research and Generate Quote
  Credit Card - Account Details
  Hotels - Room Search
  Media - Article Search
  Retail - Product Order
  Canadian Banking - Account Details
  Canadian Brokerage - Generate Order